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Business · Business Setup · Getting Your Business Online

1 Before You Build

Choose the job your website needs to do before spending money.

Start with what your customers actually need

You do not always need a domain or website to start selling. A cleaning business might begin with referrals and a clear business profile. A vintage-doll seller might test a few items on an existing marketplace. Check that platform's rules and fees, and make your offer and contact details easy to find. A website becomes useful when you need your own place to explain services, take bookings, or sell products. Choose what fits your business and budget now, not what someone says every business must buy.

Write the customer task first

Finish this sentence: “When someone visits, I want them to ___.” A doll collector might need to inspect condition photos, choose a doll, and pay. Someone hiring a cleaner needs services, service area, and a way to ask about an appointment. A community app visitor might need to find an event by neighborhood. These are different jobs. A good first site makes one main job easy rather than adding every feature you have seen elsewhere.

Separate must-haves from later ideas

A feature is something your site does, such as search, booking, or checkout. Divide your list into “needed to serve the first customer” and “could come later.” For a cleaner, services and a contact link may be enough; online accounts might add work without helping. For resale, clear condition photos, stock counts, delivery choices, and order records matter. For an app, write the rules for searches or calculations before asking AI to build the screen.

Know what you must supply

Gather accurate service details, your own or properly licensed photos, product facts, and a public contact method. A page structure is simply your page list: Home, Services or Products, About, Contact, and any policies customers need. Write what belongs on each page. Do not invent reviews, qualifications, opening hours, or claims. Keep customer records, passwords, and private information out of AI prompts and public pages.

Plan a small budget and a manageable workload

Budget means deciding what you can spend and on what. List setup costs, ongoing subscriptions, domain and email renewals, apps, payment fees, and time for maintenance. Choose a spending limit before shopping. Ask who will update prices, answer requests, fix problems, and keep accounts safe. A helper should leave you with accounts you control and clear handoff instructions, not a site only they can change.

A real-world example

A vintage-doll reseller starts with twelve dolls, honest condition photos, shipping choices, and checkout. A cleaner begins with services, service area, and an appointment-request link. A community group starts its app with a public event list and filter, not accounts and private member records. These are teaching examples, not claims about actual businesses.

Steps to take

  1. Write your main customer task in one sentence.
  2. List five or fewer must-have features and put later ideas on a separate list.
  3. Sketch the pages on paper and mark where each customer task starts and finishes.
  4. Gather facts and photos you have permission to use.
  5. Set setup and ongoing spending limits, then identify who will maintain the site.

My before you build check

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Go deeper in related modules

Not sure what a word means? Check Business Words Made Simple.

Official provider guides

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